All exchange appointments are held in our shop at 113 Smith Street, Summer Hill.

We conduct clothing assessments in-store only, so we can thoroughly inspect each item’s condition. During your appointment, we’ll review the items you bring and let you know which ones we’d like to purchase. We offer either 40% of the resale value in credit or 25% in cash. For example, if your items have a resale value of $100, you’ll receive $40 in store credit or $25 in cash.

You’re welcome to accept or decline our offer. You may take back any items we don’t accept or, if you prefer, we can donate them to The Dandelion Support Network on your behalf.

Seasons and Buying

We accept items based on seasonal buying windows:

• Spring/Summer: August to January
• Autumn/Winter: February to June

Clothing condition

We only accept clothing that is:

• Freshly washed
• In good used condition with plenty of life left
• Odor-free

We cannot accept items that are damaged, stained, ripped, have pilling, missing buttons, or broken zips.

Additionally requirments:

• Limit of 30 items per exchange appointment
• Items should be in bags (no tubs, boxes, or hangers)
• We do not accept items from the brands Anko, Dymples, Shein, Baby Berry, or Kids & Co
• Sizes accepted: Newborn to Kids Size 12
• Swimwear, sleepwear, and shoes must be in excellent condition
• We also accept sleep bags and accessories (e.g., hats, sunglasses)

For more information please read our FAQs here.

If you have any other questions please contact us via hello@tothemoonkids.com.au