FAQs

Online orders are delivered via Australia Post or Sendle, or you can choose in-store pickup after 24 hours. Orders are processed within 3 business days, with delivery taking 3-10 business days within Australia. All parcels are tracked and sent via standard delivery unless Express is selected for an additional fee.

Please ensure your delivery details are correct, as we are not responsible for losses due to incorrect information or unattended deliveries. You can also pick up your order at our Summer Hill shop by selecting that option at checkout.

Tracked shipping rates within Australia are as follows:

• Up to 500g: $12.95
• Up to 1kg: $15.95
• Up to 3kg: $19.95

We offer combined postage for multiple items and Express shipping for an additional fee.

Unfortunately no, not at this stage.

Yes! Just choose the 'Pick-Up In Store' option at checkout, and your item will be ready for pickup within 24 hours.

All To The Moon Kids items are sold "as is," and it's important to remember they are secondhand. While we curate quality pieces, their longevity may vary based on factors like age and condition.

If you change your mind or an item doesn't fit, we offer exchanges for another product of equal value or store credit. Proof of purchase is required, and exchanges must occur within 14 days of the sale. For major issues, contact us within 7 days with proof of purchase. We do not refund delivery fees or cover return postage. Sale items cannot be returned unless faulty.

For any questions, please reach out at hello@tothemoonkids.com.au.

Once your order has shipped and a tracking number is issued, we are not responsible for lost, stolen, or delayed packages. We reserve the right to change, edit, or cancel orders due to administrative errors. "Return To Sender" parcels may incur additional shipping costs if the wrong address is provided, if there’s a change of address, or if delivery is missed due to the nature of the premises.

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect, so we can resolve the issue promptly.

We are dedicated to curating high-quality, durable clothing for children! We accept kids' clothing from newborn to size 8, as well as shoes, bags, hats, and swimwear (during warmer months). From August to January, we focus on Spring and Summer items.

From February through to June we buy for Autumn and Winter 

Sellers:

1. Make an appointment here.
2. Bring in the clothes your child no longer wears that meet our criteria (see below).
3. Our team will review the items in-store, creating a "yes" and a "no" pile.
4. The "yes" pile will be purchased from you and sold in our store!

Buyers:
Browse online or visit us in-store to find our specially curated pre-loved clothing for kids. Please note that items online cannot be purchased in-store and vice versa.

We do! From August through to January we buy for Spring and Summer then from February through to June we buy for Autumn and Winter. 

We’re looking for pre-loved items in good condition. We do not accept items that are stained, threadbare, or overly worn. We love brands like Minti, Rock Your Kid, Munster, Mini Rodini, Goldie & Ace, Osh Kosh, By Billie, Ralph Lauren, Vintage, Handmade pieces, Bobo Choses, Summer and Storm, Fred Bare, Gorman Playground, and Dangerkids. We primarily seek quality kids' clothing and items that have plenty of life left in them, suitable for hygienic wear.

We buy for Spring and Summer from August to January, and for Autumn and Winter from February to June.

Item Requirements:

• Must be freshly washed
• Very good used condition with plenty of life left
• Odor-free
• Limit of 30 items or less per exchange
• Please bring items in bags
• Accepted sizes: Newborn to kids size 12
• Swimwear, sleepwear, and shoes must be in excellent condition
• We also accept sleep bags and accessories like hats and sunglasses

Brands Not Accepted:
We do not accept items from the following brands: Anko, Dymples, Baby Berry, Shein, Ali Express, and Pat Pat.

Additional Guidelines:

• No damaged, stained, ripped, pilling, missing buttons, or broken zips
• Items should not be brought in tubs, boxes, or on hangers
• Certain newborn items may also be excluded.

Unfortunately these labels lack quality and tend not to last as long as we'd like them to. We believe in the sustainable practice of buying quality items designed to last.

Use our online booking system to select a convenient appointment time.

When you arrive, we’ll review the clothing items you’d like to sell. Please understand that we cannot accept all items, as we maintain high standards for clothing condition.

Newborn items are often challenging to sell in pre-loved condition for various reasons. Many mothers receive an abundance of new items after their child is born, making it more difficult for us to sell pre-owned items.

We will evaluate the items you’ve brought based on trends, seasonal demand, our inventory, and their condition. If they meet our criteria, we’ll make you an offer for store credit or payment.

We offer a same-day service. If your items meet our selection criteria, we will offer you payment or store credit. It is up to you to choose the best payment method in exchange for the goods.

Unfortunately no, not at this stage.

You are welcome to take home any of your items that we don’t select to pass onto family and friends. 

Alternatively, you can choose  to donate your clothing to The Dandelion Network, our chosen charity. 

Lisa, our local Dandelion volunteer, comes to the store once a week to pick up clothing we don't accept. We will confirm which option you prefer when finalising your transaction. 

Our pricing strategy is based on careful research and data, aiming to offer pre-loved goods at competitive prices that consider quality, market value, and demand.

The purchase offer we provide is non-negotiable, but you are not obligated to accept it. Accepted items will receive 40% of the total resale value in store credit or 25% in cash. For example, if the resale value is $100, we’ll offer you $40 in store credit or $25 in cash. Higher percentages may be offered for highly sought-after, rare vintage, and in-demand items.example, if the total resale value of the items is $100 we will offer you $40 store credit or $25 cash.

Higher percentages are sometimes offered for highly sought after, rare vintage and in-demand pieces.

You are not obligated to accept our offer. If you choose to accept it in exchange for cash or store credit, that transaction is final. At that point, the items become part of the To The Moon Kids collection and are our property. The only way to reclaim them is by purchasing them back in-store.

Bank transfer is our preferred payment method, as we minimise cash on the premises. All transfers will be processed within 48 hours of the transaction. Once you select your payment method, the transaction is final. Please feel free to ask our staff any questions about the process before finalising your transaction.

Store credit is valid for 3 years and will be linked to your customer profile. To redeem store credit, simply show a valid ID during your purchase.

If you cancel or return an order made with store credit, that amount will be restored to your account, not refunded as cash. Store credit cannot be exchanged for cash under any circumstances and may be canceled or amended as needed. We are not responsible for lost or stolen store credit.

No, we do not offer split payments between cash and store credit. We can however, offer a split between in-store credit and an online voucher.

No, we do not offer consignment; we only purchase clothing outright. This approach is the most time-efficient way to manage our circular economy business model, especially considering the busy parents we serve.

Yes, we have recently changed our policy to allow for store credit to be converted to online vouchers.

Please fill out this form if you wish to convert your existing store credit.

Our exchange appointments are a same-day service.

Items will be valued within an hour of drop-off, and we will text you when they're ready for collection or payment. Please note that any uncollected items will be donated to our charity partner after 7 days if you do not return.